Cookie Policy
Last updated: December 4, 2025
1. Introduction
This Cookie Policy explains how SurveyMethods ("we," "our," or "us") uses cookies and similar tracking technologies on our website and service (collectively, the "Service"). This policy should be read in conjunction with our Privacy Policy.
By using our Service, you consent to the use of cookies as described in this Cookie Policy. If you do not agree to our use of cookies, you should adjust your browser settings accordingly or refrain from using our Service.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device until deleted or until they reach their expiration date. Session cookies are temporary and are deleted when you close your browser.
3. How We Use Cookies
We use cookies and similar tracking technologies for the following purposes:
3.1 Essential Cookies
These cookies are necessary for the Service to function properly and cannot be disabled. They enable core functionality such as:
- Authentication and security
- Maintaining your session while logged in
- Remembering your preferences and settings
- Enabling you to navigate the Service
- Detecting and preventing fraud or security issues
3.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously. They help us:
- Analyze website traffic and usage patterns
- Identify popular pages and features
- Understand how users navigate through the Service
- Measure the effectiveness of our marketing campaigns
- Improve the performance and user experience of our Service
We may use third-party analytics services such as Google Analytics to help us with these activities.
3.3 Functionality Cookies
These cookies enable enhanced functionality and personalization, such as:
- Remembering your language and regional preferences
- Storing your display preferences (e.g., text size, color scheme)
- Providing personalized content and recommendations
- Remembering information you've entered in forms
3.4 Marketing and Advertising Cookies
These cookies are used to deliver relevant advertisements and track advertising campaign effectiveness. They may:
- Track your browsing activity across different websites
- Display targeted advertisements based on your interests
- Measure the effectiveness of advertising campaigns
- Limit the number of times you see an advertisement
These cookies may be set by us or by third-party advertising partners.
4. Types of Cookies We Use
First-Party Cookies
These are cookies set directly by SurveyMethods. We use them to operate our Service, remember your preferences, and analyze how you use our platform.
Third-Party Cookies
These are cookies set by third-party services that we use. These may include:
- Analytics providers (e.g., Google Analytics) - to understand website usage
- Payment processors (e.g., Stripe) - to process secure payments
- Social media platforms - to enable social sharing features
- Advertising networks - to deliver targeted advertisements
- Customer support tools - to provide live chat and support services
5. Other Tracking Technologies
In addition to cookies, we may use other tracking technologies, including:
5.1 Web Beacons (Pixels)
Small graphic images embedded in web pages or emails that allow us to track page views, email opens, and user behavior.
5.2 Local Storage
HTML5 local storage allows us to store data locally on your device for improved performance and offline functionality.
5.3 Software Development Kits (SDKs)
Third-party SDKs integrated into our mobile applications may collect information about your device and usage patterns.
6. Cookie Duration
The cookies we use have different durations:
- Session cookies - Expire when you close your browser
- Persistent cookies - Remain on your device for a set period (ranging from days to years) or until you delete them
7. Managing Your Cookie Preferences
You have several options for managing cookies:
7.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View and delete cookies
- Block third-party cookies
- Block all cookies
- Clear cookies when you close your browser
Please note that blocking or deleting cookies may impact your ability to use certain features of our Service.
7.2 Browser-Specific Instructions
7.3 Opt-Out Tools
You can opt out of certain tracking by using these tools:
8. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Because there is no common understanding of how to interpret DNT signals, our Service does not currently respond to DNT browser signals. However, you can use the cookie management options described above to control tracking.
9. Cookies in Survey Responses
When you respond to a survey created using our Service, we may use cookies to:
- Prevent duplicate responses from the same device
- Save partial responses so you can return later
- Track survey completion rates
- Maintain survey state across multiple pages
Survey creators may also implement their own tracking on surveys. We recommend reviewing the privacy notice provided by the survey creator before responding to any survey.
10. Mobile Applications
Our mobile applications may use mobile device identifiers and similar technologies that function like cookies. You can manage these through your device settings:
- iOS: Settings > Privacy > Advertising > Limit Ad Tracking
- Android: Settings > Google > Ads > Opt out of Ads Personalization
11. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our business operations, or for other operational, legal, or regulatory reasons.
When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
12. Contact Us
If you have questions or concerns about our use of cookies or this Cookie Policy, please contact us:
Email: support@surveymethods.co.uk
Office Locations:
Gloucester, United Kingdom
Cypress, Texas, United States
This Cookie Policy is part of and incorporated into our Privacy Policy and Terms of Service.