Privacy Policy

1. Introduction

SurveyMethods ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our survey platform and related services (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Legal Entity and Data Controller Information

Data Controller and Data Storage

It is important to understand how your data is controlled and where it is stored:

• C-9 Tech Ltd acts as the data controller for all UK and EU customers
• All customer data and survey data is stored and processed within the United Kingdom
• No personal data is transferred to or shared with SurveyMethods LLC
• Your data remains under UK jurisdiction and protection at all times

Contact details for C-9 Tech Ltd are provided in Section 15 (Contact Us).

3. Information We Collect

3.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, company name, and other registration details
• Survey Data: Survey questions, responses, and related content you create or collect through our Service
• Contact Information: Information you provide when contacting our support team
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)

3.2 Information We Collect Automatically

When you use our Service, we automatically collect:

• Usage Data: Information about how you interact with our Service, including pages viewed, features used, and time spent
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Log Data: Server logs including access times, error messages, and system activity
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities

3.3 Survey Respondent Data

When individuals respond to surveys created using our Service, we collect the responses and any additional information provided. This data is collected on behalf of our customers (survey creators) and is subject to their privacy practices.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns and trends to improve user experience
• Develop new features and functionality
• Detect, prevent, and address technical issues, fraud, and security concerns
• Comply with legal obligations and enforce our terms of service
• Send marketing communications (with your consent where required)

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as hosting, payment processing, email delivery, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 With Your Consent

We may share your information for any other purpose with your consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Monitoring and logging of system activities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal or regulatory purposes.

Survey response data is retained according to the settings chosen by the survey creator (our customer) and may be retained for different periods.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a structured, machine-readable format
• Objection: Object to our processing of your information for certain purposes
• Restriction: Request restriction of processing of your information
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at support@surveymethods.co.uk. We will respond to your request within the timeframe required by applicable law.

You can also opt out of marketing communications by following the unsubscribe instructions in those messages or by contacting us directly.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our Service.

For more information about our use of cookies, please see our Cookie Policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

11. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

12. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the following additional information applies:

• Legal Basis: We process your personal data based on consent, contract performance, legal obligations, or legitimate interests
• Data Controller: SurveyMethods acts as a data controller for account holder data and as a data processor for survey response data
• Data Protection Officer: You may contact our data protection team at support@surveymethods.co.uk
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority

13. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@surveymethods.co.uk.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

This Privacy Policy is effective as of the date stated at the top of this page. Your use of our Service is also governed by our Terms of Service.